Shipping and Returns

Most orders are usually shipped the next business day.

FLAT RATE SHIPPING

Flat Rate shipping option of U$6.50 is for small items only (parts, propellers, electronic components) and is available to lower 48 States. If your order is urgent and you need it fast, please contact us. Shipping charges are calculated  from the gross weight of the product plus any packaging material and box.  
 

INTERNATIONAL SALES

We offer international shipping to some countries. If you wish to make a purchase and have it shipped outside of the US, please contact us via email to arrange for a shipping quotation and payment arrangements. There are no guarantees on delivery time frames. Please note that due to a high fraud rate from the following countries, we do not ship to Nigeria, Indonesia, Singapore or Romania. Additionally, orders sent to Brazil and several other countries cannot be insured, therefore, we may limit the value of merchandise shipped to Brazil and other countries. If you have any questions, please contact us before placing your order.

CUSTOMS/DUTIES/VAT/ETC.

We can appreciate that you would like to save some money, but please do not ask us to mark your package as a “gift” or declare a value that is less than your actual purchase.  Should an item be refused at customs, any refund issued back to the customer will exclude the actual shipping & insurance costs. Certain items may be subject to a restocking fee. Please check with your country’s taxing authority for any questions you may have about taxes you may have to pay

SALES TAX

Orders shipped within the state of Pennsylvania will be charged sales tax at a rate of 6.0%.

RETURNS

 

Returning Items
We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 14 days under the following guidelines.
 
Returns Policy
Returned merchandise must be in unused condition, in its original packaging and in resalable condition. When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. ARF kits are specially packaged to insure safe shipping of all contents. In order to receive credit for a returned ARF, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging.

Please contact us for a return authorization number. Shipping charges will not be refunded. The customer is responsible for insured shipping back to our shop.

Returns sent COD will not be accepted.

We do not charge restocking fee as long as it meets our return policy.
 
Refused Shipments
Refused or returned shipments in which EPP HOBBY incurs additional shipping fees will be assessed on the return credit.
 
Damaged Merchandise
If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.
 
Defective Merchandise
If you receive defective merchandise, please call us for further instructions. Defects found after the product is in use usually fall under manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.
 
Lost Boxes
If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.
 
Missing Parts
Should you receive merchandise that is missing a part, please contact us. We will be happy to assist you to resolve the matter.

 

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